You will be notified about it directly from Telegram, as shown in the example given below – In this way, whenever a new ticket is submitted or replied to by any customer.This will enable the bot to forward telegram replies to the original tickets in the support portal. Note: If you or your agents want to get notifications in your/their individual inbox, you & any agents must send a test message to the bot. This will enable the bot to forward the agent’s reply from the group chat to the original ticket.Įach agent who wants to reply in a group chat must send a message to the bot individually before responding to tickets. To do so, send a test message to the group chat.įorward the test message to the bot directly. You have to enable the bot to reply to tickets from the group chat.
These are necessary for Telegram Integration to work. Test Message received in the Telegram group
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